Terms of Service

Lloyd's Florist & Events

Effective date: September 26, 2026

Thank you for choosing Lloyd's Florist & Events.

These terms explain the rules for using our websites, our website chat, and our text messages, and for placing orders with us. Please read them carefully. By using lloydsevents.com or lloydsflorist.net, chatting with us on either site, texting with us, or placing an order, you agree to these terms and to our Privacy Policy.

In these terms, "Lloyd's," "we," "us," and "our" mean Lloyd's Florist and Nursery Inc., doing business as Lloyd's Florist & Events. "You" means anyone who uses our websites or services.

Weddings, events, rentals, and formalwear. If you sign a contract or proposal with us, that agreement controls anywhere it differs from these terms.

Who We Are

Lloyd's Florist & Events is a florist and event design company at 9216 Preston Highway, Louisville, Kentucky 40229. We have served Louisville since 1971.

lloydsevents.com is our main website for weddings, events, and appointments.
lloydsflorist.net is our online flower shop.
Louisville Suits is our formalwear service, located inside our shop.

Using Our Websites

You may use our websites to learn about our services, place orders, book appointments, and contact us. You agree not to:

Use our websites for anything unlawful or fraudulent
Place false orders or give false information
Try to break into, overload, or interfere with our websites, chat, or client portal
Use automated tools to copy content or data from our websites
Use our chat assistant or text messages to send spam, threats, harassment, or anything unlawful

We may suspend or refuse service to anyone who does.

About Flowers and Photos

Flowers are natural. No two stems are exactly alike, and what is available changes with the season and the market.

Photos on our websites show the style and feel of a design. Your arrangement may look different from the photo.
Colors can look different from one screen to another.
We make every effort to keep product descriptions, prices, and availability correct. If we find an error after you order, we will contact you before going forward, and you may cancel.

Everyday Flower Orders

These terms apply to flowers and gifts ordered through lloydsflorist.net, by phone, or in our shop.

Placing an order. Your order is accepted when we confirm it. We may decline or cancel an order, for example if an item is unavailable, a delivery address cannot be reached, or we suspect fraud. If we cancel, you will not be charged, or you will receive a full refund.

Prices. Prices, taxes, and any delivery charges are shown before you complete your order. Prices may change without notice, but the price you are charged is the price confirmed with your order.

Substitutions. To make sure your order arrives fresh and on time, we may substitute flowers, containers, or add-ons of equal or greater value while keeping the style, color, and feel of what you chose.

Delivery. We deliver throughout Louisville and the surrounding communities, and we coordinate delivery nationwide and worldwide through florists near the recipient.

Same-day delivery is available in many cases, depending on when you order and what is available. We cannot promise a specific delivery time unless our team confirms it with you directly.
Please give us a complete and correct delivery address and a phone number for the recipient. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
If no one is available to receive the delivery, [CONFIRM WITH MICHAEL: what the driver does, such as leaving the flowers in a safe place, leaving a notice, or returning them to the shop, and whether redelivery carries a charge].
For hospital and care facility deliveries, each facility sets its own rules. Some do not allow flowers in certain units. We will follow the facility's rules.
For funeral and memorial deliveries, please give us the name of the funeral home or church and the service date and time. We coordinate with the funeral home so your flowers arrive before the service.
Holidays such as Valentine's Day and Mother's Day are our busiest days of the year. Order early for the best selection.

Orders delivered outside our area. These orders are filled by a florist near the recipient. Designs may vary with what that florist has available, and the delivery charge may differ from our local charge.

Changes and cancellations. [CONFIRM WITH MICHAEL: how far ahead an everyday order can be changed or canceled, and whether a refund or a store credit is given.]

If something is not right. If you or the recipient are not happy with an order, contact us within [CONFIRM WITH MICHAEL: time frame] of delivery, and include a photo if you can. We will work with you to find a fair solution, which may include a replacement or a credit.

Weddings, Events, Décor, and Rentals

Consultations. Weddings and events begin with a consultation. You can book an appointment through our website or by calling (502) 968-5428. Checking whether your wedding date is available starts with our initial appointment form.

Your contract controls. Your proposal and signed contract set out what we will provide and the details of your deposit, payment schedule, changes, cancellations, rentals, delivery, setup, and pickup. If your contract differs from these terms, your contract controls.

Your date. A consultation or proposal does not hold your date. Your date is reserved once your contract is signed and your deposit is received.

Your client portal. After you book an appointment, you receive access to a secure online portal where you can message our team, upload photos, review your proposal, sign your contract, make payments, and request changes. Please keep your login private. You are responsible for what is submitted through your account.

Flowers for events. The same care about natural products and substitutions described in Section 4 applies to wedding and event flowers. If a flower you chose is not available at the quality we expect, we will choose the closest match in color and style.

Rentals. Rental items remain the property of Lloyd's. Responsibility for loss or damage to rental items is set out in your contract.

Louisville Suits

Louisville Suits is an official provider of Jim's Formal Wear. Formalwear rentals and purchases are subject to the rental terms given to you when you place your order, including fitting, pickup, return, and any charges for late returns, loss, or damage.

You are responsible for giving accurate sizes and measurements, including measurements submitted remotely for out-of-town members of your group. We will help coordinate your group, but each person is responsible for returning their own rental on time.

Our Website Chat Assistant

Our websites may include a chat assistant, which may be automated, powered by artificial intelligence, and shown as a visual or animated assistant.

The chat assistant is here to answer common questions and help you reach our team. It is not a person unless it tells you a team member has joined the conversation.
Automated answers can be incomplete or wrong. Nothing the assistant says is an offer, a price quote, a promise of availability, or a change to any order or contract. Only a confirmation from our team, an order confirmation, or your signed contract is binding.
Chat conversations are recorded and may be reviewed by our team. See our Privacy Policy for details.
Please do not share payment card numbers, passwords, or health information in chat.

Text Messaging Terms

By opting into Lloyd's Florist and Nursery Inc.'s SMS program, you agree to receive marketing and transactional messages. Message and data rates may apply. Message frequency varies. Reply STOP to opt-out or HELP for help. Carriers are not liable for delayed or undelivered messages.

Program. Lloyd's Florist and Nursery Inc., doing business as Lloyd's Florist & Events, sends text messages to customers who agree to receive them. Messages include order and delivery updates, appointment confirmations and reminders, replies to your questions, messages about your wedding or event, and requests for feedback. If you separately agree to marketing texts, we may also send occasional messages about seasonal flowers, holidays, and offers.

Consent. You agree to receive texts by entering your phone number and checking a consent box on one of our forms, by asking for texts through our chat assistant, by texting us first, or by telling our team in person or over the phone. Agreeing to receive texts is not a condition of buying anything from us.

Frequency and cost. Message frequency varies. Message and data rates may apply. Check with your mobile carrier for details about your plan.

Stopping texts. Reply STOP at any time to stop receiving texts. You will receive one final message confirming you have been unsubscribed. To start again, reply START or sign up again.

Help. Reply HELP for help, or call us at (502) 968-5428 or email lloydsflorist@gmail.com.

Carriers. Carriers are not liable for delayed or undelivered messages.

Your number. If you change or give up your mobile number, please reply STOP from that number or let us know, so texts meant for you do not reach someone else.

Privacy. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for how we handle your information.

Website Visitor Tools

Our websites may use analytics and visitor identification tools, as described in our Privacy Policy. By using our websites, you acknowledge that information about your visit may be collected and used as that policy describes.

Photos, Reviews, and Content You Share

What you send us. When you upload inspiration photos, send us images, post a review, or share other content with us, you confirm that you have the right to share it. You allow us to use it to plan and fill your order.

Reviews. When you leave a review, you allow us to share it on our websites, social media, and marketing materials. When we share a review, we identify you by first name and last initial.

Photos of our work. Lloyd's may photograph the designs we create, including at weddings and events, and share those photos in our gallery, on social media, and in our marketing. If you would rather we not share photos from your wedding or event, tell us and we will respect that.

Our Content

The text, photos, designs, logos, and other content on our websites belong to Lloyd's or to the people who licensed them to us. You may view and share our pages for personal use. You may not copy, sell, or reuse our content for commercial purposes without our written permission.

Other Websites and Services

Our websites link to and rely on services run by other companies, including our online shop platform, client portal, payment processors, social media, and review sites. Those services have their own terms and privacy policies. We are not responsible for their content or how they operate.

Disclaimers

We work hard to keep our websites accurate and running. Our websites, chat assistant, and text messages are provided "as is" and "as available." To the fullest extent the law allows, we make no promises that they will always be available, error-free, or free of harmful components.

Nothing in this section limits any promise we make to you in a signed contract.

Limits on Our Responsibility

To the fullest extent the law allows:

Lloyd's is not responsible for indirect, incidental, or consequential damages arising from your use of our websites or services.
Our total responsibility for any claim related to an order is limited to the amount you paid for that order.

We are not responsible for delays or failures caused by things outside our reasonable control, such as severe weather, road closures, supplier shortages, power or internet outages, or emergencies.

Some states do not allow certain limits on responsibility, so some of these limits may not apply to you.

Your Responsibility

If you misuse our websites or services or break these terms, you agree to cover the reasonable costs, claims, and damages that result, to the extent the law allows.

Resolving Concerns

If something goes wrong, please call us first at (502) 968-5428. Most concerns are best solved in a conversation, and we would rather hear from you directly.

These terms are governed by the laws of the Commonwealth of Kentucky. Any legal dispute will be handled in the state or federal courts located in Jefferson County, Kentucky.

Changes to These Terms

We may update these terms from time to time. When we do, we will change the effective date at the top of this page. The terms in effect when you place an order apply to that order.

General

If any part of these terms cannot be enforced, the rest still applies. If we do not enforce part of these terms right away, we have not given up the right to enforce it later. These terms, our Privacy Policy, and any signed contract with you are the full agreement between you and Lloyd's about the subjects they cover.

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